Sales and Customer Service Professional

Certificate of Proficiency
Career/Technical (Major Code: 02175)

Designed for students desiring to enter or refresh their skills in the field of sales and customer service. Provides training that is required for employment in businesses, institutions, and organizations of all types and that can help present employees to take advantage of opportunities to upgrade to higher level positions.

Program Student Learning Outcome Statement

  • Student will present ideas clearly and persuasively with the goal of selling a product, service, or idea.
  • Student will interact with people of diverse ethnic and socio-economic backgrounds in providing quality customer service with the goal of retaining and building good relationships with customers, clients, and co-workers.
Program Requirements
BUS 96CUSTOMER SERVICE AND COMMUNICATION TECHNIQUES1
BUS 134eBUSINESS I: PRINCIPLES OF ELECTRONIC COMMERCE3
or BUS 191 CREATING AND MANAGING A VIRTUAL OFFICE
BUS 139CONSUMER RETAILING AND MERCHANDISING1
BUS 144ADVERTISING AND PROMOTIONAL STRATEGY1
BUS 147SUCCESSFUL SELLING TECHNIQUES1
LDR 148BUSINESS PRESENTATION SKILLS--- BILINGUAL (ENGLISH/SPANISH)2
or LDR 149 BUSINESS PRESENTATION SKILLS
BUS 210BUSINESS ENGLISH3
Total Units12