Sales and Customer Service Professional
Certificate of Proficiency
Career/Technical (Major Code: 02175)
Designed for students desiring to enter or refresh their skills in the field of sales and customer service. Provides training that is required for employment in businesses, institutions, and organizations of all types and that can help present employees to take advantage of opportunities to upgrade to higher level positions.
Program Student Learning Outcome Statement
- Student will present ideas clearly and persuasively with the goal of selling a product, service, or idea.
- Student will interact with people of diverse ethnic and socio-economic backgrounds in providing quality customer service with the goal of retaining and building good relationships with customers, clients, and co-workers.
|BUS 96||CUSTOMER SERVICE AND COMMUNICATION TECHNIQUES||1|
|BUS 134||eBUSINESS I: PRINCIPLES OF ELECTRONIC COMMERCE||3|
|or BUS 191||CREATING AND MANAGING A VIRTUAL OFFICE|
|BUS 139||CONSUMER RETAILING AND MERCHANDISING||1|
|BUS 144||ADVERTISING AND PROMOTIONAL STRATEGY||1|
|BUS 147||SUCCESSFUL SELLING TECHNIQUES||1|
|LDR 148||BUSINESS PRESENTATION SKILLS--- BILINGUAL (ENGLISH/SPANISH)||2|
|or LDR 149||BUSINESS PRESENTATION SKILLS|
|BUS 210||BUSINESS ENGLISH||3|